back to top
Jiraporn Taveeapiradeebuntip
Jiraporn Taveeapiradeebuntip
00:25 24 Sep 19
We have been looking for a web designer to take on a challenging custom build project for a long time. After being rejected by several other companies due to the complexibility of the build we were super lucky to finally have found Sarah from Webwise. Sarah was extremely good to work with as she actually listened to our needs and what we would like to achieve with our new website in regards to design and the custom personalisation part of our products. No challenge was to much for Sarah and the team and the outcome exceeded our expectation by far! The whole process was very organised and the communication could have not been any better. We can highly recommend Webwise to anyone with full confident you are in good hands. We are very thankful and looking forward to work with Webwise again in the near future.read more
Element Building Projects
Element Building Projects
03:48 04 Sep 19
We have worked with Sarah and her team at Sydney Webwise for several years and keep coming back to them because they are simply amazing! Sarah really gets us. She is super patient, extremely responsive, really pleasant to deal with and she genuinely cares about producing a great result for us. We've worked on creating and improving numerous websites and digital and other marketing material with Sarah and her team, and we highly recommend Sydney Webwise if you are looking for someone to deliver results with a unique and personal approach. Her team will give you honest and genuine advice that aligns with effective and creative web & digital marketing strategies. Thanks Sydney Webwise!read more
Illetes Swim
Illetes Swim
03:53 30 Aug 19
Would highly recommend the Webwise team for their dedication and support whilst launching our website and online shop. Could not thank them enough for all the hard work they put in for us. They give after support too so you are not left after without assistance, very professional and committed team, Wish you all the best and hopefully work together soon again :)read more
Lee Lucas
Lee Lucas
00:07 15 Aug 19
Have worked with Sarah for almost 10 years and can not recommend her enough. Sarah has some awesome ideas and the ability to make you look elite! Her portfolio of clients shows. High class professionalism!read more
Naomi Brand
Naomi Brand
00:39 12 Mar 19
Sarah at Webwise is amazing at what she does! I would recommend her to anyone looking to create amazing websites! Her knowledge, expertise and thinking outside the box is second to none.read more
Ben De Jonk
Ben De Jonk
08:56 24 Oct 18
I have dealt with Sarah now for all my hosting and website requirements for the last few years and she has always delivered great ideas and designed fantastic websites. I know the most difficult thing with my business is I am so busy and don’t have time to do the research. With Sarah I gave her my ideas verbally and some competitors in the area and she did the rest coming up with a great modern designed website. I would have no hesitation in recommending webwise for anyone looking for a great modern and affordable website. Keep up the good work!!read more
Next Reviews

Importance of Google reviews

20 Sep Importance of Google reviews

Did you know that 91% of consumers read online reviews when searching for local businesses?

 

There are all kinds of places customers can leave reviews online for your product or service. But Google My Business reviews are perhaps the most influential of them all.

Google acts as the first point of contact between a potential customer and your business, the impression they gain can be paramount for an individual’s transition to seeking your services. People enter keywords into Google to help find anything they want to know, from a new brunch spot to a near by Chemist. Right away, Google allows people to see a number of reviews displayed in both the search results and map results.

What is Google My Business and why is it Important?

Google My Business is effectively an updated version of what used to be Google Places for Business. By integrating this into the Google Plus platform, Google has allowed companies to manage the business information that appears in maps and search all in one place.

With local search results, Google will often show a series of businesses in the area in what is known as the “local pack”. It is from here that your potential customers will see things like your address, phone number and of course reviews that people have written about you. Not only do reviews help you with your click-through rate but they can also help your business appear in the local pack in the first place.

Do Google Reviews Help Rankings?

The answer is yes! Google Reviews do in fact help improve local search rankings. The way that customers find and choose businesses has changed drastically in recent years. In the past, consumers would rely mainly on a business’ advertising, previous experience, or recommendations from family and friends. With an increasing number of people turning to local search Google is even starting to automatically filter out local businesses with less than a 4-star rating.

Whilst Advertising and personal recommendations all influence the buying choice, online recommendations are now sort after by consumers when making a purchase decision. They do this for two reasons. First, Google makes it very easy to locate businesses in your area. And second, and probably most important,  online reviews help you make more informed purchase decisions than the opinion of one or two friends would. 

2018-Local-Search-Ranking-Factors

Respond to reviews

According to the Google My Business support page, businesses should “interact with customers by responding to reviews that they leave about your business. Responding to reviews shows that you value your customers and the feedback that they leave about your business.”  This statement is then followed by “high-quality, positive reviews from your customers will improve your business’s visibility and increase the likelihood that a potential customer will visit your location.

Whether you receive a positive or negative review, it’s important to respond to that review in an effort to show your customers and search engines your commitment to customer satisfaction. You’ve spent a great deal of time and effort attracting customers, and retaining them is just as important. 

Responding to negative reviews can create positive results. Statistics show that of the customers who received a response from a company after posting a negative comment33% turned around and posted a positive review, while 34% deleted the original negative review.

Google business reviews can drive three core areas of your business: brand trust, local SEO, and feedback. If you’re not currently utilizing Google reviews, you’re potentially missing out on advantages that your competitors may be utilizing.